Orders and parts availability
How can I check the availability of a part for my vehicle?
You can check part availability on our B2B Platform, where real-time prices and stock levels are displayed. If you don’t have an account yet, you can also contact our team by phone or email.
Can I order parts without registering on the B2B Platform?
We process orders exclusively for business customers. Registration on the B2B Platform is required to access our offer.
Which brands of parts do you offer?
We provide both genuine parts and high-quality replacements for Volvo, Scania, MAN, Mercedes, DAF, Renault, and Iveco trucks, as well as Schmitz, Krone, Kögel, Wielton, and Fruehauf trailers.
Shipping and delivery
What are the delivery options?
We offer courier delivery, our own transport within an 80 km radius, and international shipping. Delivery details depend on location and part availability.
How long does order processing take?
Most in-stock parts are shipped within 24 hours. Delivery time depends on the chosen shipping method and destination.
Can I track my order status?
Yes, you can check your order status by logging into the B2B Platform, where you will find order history and shipping details.
Payments and invoices
What payment methods are accepted?
We accept bank transfers, online payments, and cash on delivery for selected customers.
Can I receive a VAT invoice?
Yes, every transaction is documented with a VAT invoice, which can be downloaded from the B2B Platform or sent via email.
Can I request a pro forma invoice before making a payment?
Yes, we issue pro forma invoices upon request. Please contact us for details.
Returns and claims
How can I return a purchased part?
Returns are possible within the specified period, according to our return policy. The product must be in its original condition and packaging.
How do I submit a claim for a part?
Fill out the claim form available in the Customer Support section and submit it to our service team. We will contact you within 48 hours.
Can used or installed parts be returned?
No, returns are only accepted for parts that have not been used and remain in their original packaging.
Contact and Support
How can I contact customer support?
You can call us, send an email, or use the contact forms available in the Customer Support section.
What are your customer service hours?
Our support team is available Monday to Saturday from 08:00 – 17:00.
Where is your headquarters located?
Our company is based in Arlövsvägen 26, 232 35 Arlöv, Sweden, conveniently situated near highways and ports, ensuring fast deliveries to our customers.
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Frequently Asked Questions
Have questions about orders, returns, or delivery? Check our database of frequently asked questions.
Downloadable Documents
Find manuals, catalogs, and essential documents available for download in one place.
Return Policy
Learn about the conditions for returning parts and how to initiate a return for a purchased product.
Warranty Policy
All the details about warranty periods and the claims process in one place.
Refund Policy
Find out how the refund process works and what conditions apply.
Export Declaration
Need documents for exporting your ordered parts? Find all the necessary information here.
Product Delivery
What are the delivery options and estimated shipping times? Find all the details here.
Contact us
Have additional questions? Get in touch with our customer support team.